Terex has appointed John Chandler as strategic accounts and business development manager for Europe, the Middle East, Africa and Russia (EMEAR) for its aerial work platform (AWP) brand, Genie.
A statement from the company said that the position is a newly-created one and will be based Genie’s UK offices. Chandler, who has previous experience with Genie, will be rejoining the team and will be directly responsible for the development of some strategic Genie customer accounts. He will report to Jacco de Kluijver, Genie VP, Sales & Marketing for EMEAR and will also be responsible for supporting the development of the Genie Service Solutions (GSS) offering in close collaboration with Matt Skipworth, senior manager, Service Solutions for Genie.
GSS is a bespoke service offering, designed to help customers rise to today’s market challenges by providing them the ability to manage their fleets more efficiently, added the statement.
“I’m delighted to be back. I’m looking forward to rejoining the team and working in an environment where direct contact with customers is valued as the foundation of every business relationship,” said Chandler. “As illustrated by a recent series of strategic acquisitions, today’s… market is highly competitive. As a result, for many rental companies, consolidating their business success in the long-term is a key concern. Furthermore, at a time when safety standards and technology are at a higher level than ever before, skilled technical resources are few and far between. Keeping machines properly maintained and safe to operate is an increasing issue, and it is alarming to see that contrary to what should be expected, standards are slipping.”
Commenting on Chandler’s appointment, de Kluijver said: “It has always been a pleasure to work with John, and we are very glad to have him back on the team. For Genie, customer service is a top priority. With his level of understanding of the market, our customers’ business challenges, and Genie products and services, I have every confidence that John’s multi-facetted abilities will add value to our customer sales and service offering.”
Speaking about his role in the development of GSS, Chandler added: “Customers have a lot to gain with GSS. Unlike other ‘package’ service solutions, GSS is fully customer-specific. This means it is orientated to adapt on a regional or depot-to-depot basis, from a group of Genie products, to an entire fleet. In addition to maximising uptime and offering businesses the ability to plan maintenance costs in advance, GSS offers rental customers the peace of mind they need to focus on their core business. In some cases it can even significantly reduce costs.”
