Volvo Construction Equipment has launched a new facility for its Europe, Middle East and Africa (EMEA) operational region to help its dealer network in the areas keep customers’ machines up and running.
Located in Volvo CE’s EMEA regional headquarters in Eskilstuna, Sweden, the Volvo CE Uptime Centre will serve as a hub for information technology services by monitoring data coming in from connected machines through Volvo’s CareTrack telematics programme and identifying areas where higher efficiency and uptime can be achieved.
Fredrik Gerhardsson, vice president for aftermarket in the company’s EMEA region, said: “The majority of problems we work with should be things that we detect before the dealer or customer does.”
Volvo explained that dealers will be alerted by case handlers at the Uptime Centre about machine error codes and alarms so that they can take immediate action on behalf of customers, reducing unplanned stops and expenses on fuel and maintenance while also preventing future problems.
According to Volvo the centre was necessitated by the fact that effective guiding of dealers in the field of preventive maintenance requires expertise from more than just the aftermarket. The manufacturer added that it reorganised its product support department to offer the new services.
“Involvement of all areas of the Volvo CE team help create a culture of uptime and bring customer service to the forefront of the business,” said Robert Sundkvist, uptime centre manager, who heads a dedicated team assembled to support dealers and customers by providing solutions to problems that can lead to reduced uptime.
