Demag has announced the official market launch of the IC-1 Remote telematics solution for its cranes, which uses cloud-based computing for data logging and troubleshooting, and is available now for almost all new Demag all-terrain and crawler cranes, with a retrofit option being offered for many older models.
The Tadano-owned crane brand had presented a pre-release version of the solution at last year’s Bauma and this year’s ConExpo shows. With the cloud solution, all relevant crane data can be accessed from anywhere, said Demag, and online troubleshooting by customer support will also be enabled in the future. The company added that IC-1 Remote is the only system to offer this option
According to Demag, the IC-1 Remote expands the possibilities of the IC-1 control system to incorporate mobile remote access to all key crane data. Users can select the required display parameters and configure their personal dashboard. If various users have access to the crane data, several customised dashboards can be created.
In technical terms, the IC-1 Remote system consists of a radio unit with a SIM card that is connected to a central cloud server. The crane data is transferred to this server and stored there. Via a web browser, authorised users can retrieve and process this data for advanced crane and fleet management.
Demag explained that the data can be accessed at any time and from any location, and also from any terminal device, such as stationary PCs in offices, mobile tablets or smartphones with internet access. On the start page, authorised users can see at a glance all the cranes in their entire fleet that are connected to the IC-1 Remote network. They can read whether a crane is “logged in” to the system, when the machine was last connected, whether it is currently in operation or whether error messages or alarms are displayed. It is also possible to call up geographical map data such as the location of the crane or the distance traveled.
The system enables Demag customers to manage their cranes and fleet in an efficient and data-driven manner, with visibility of the crane’s location and all operating states: from the load weight on the hook during an operation to the main boom length, complete with boom angle and hoist speed data, to the fuel level and the oil and coolant levels including temperatures. IC-1 Remote thus enables the owner to trace exactly how the crane has worked, and how long it was located at a specific site. With this data, the system can even support invoicing, added Demag.
In addition to access by crane operators, support services via IC-1 Remote through the manufacturer’s customer service will be added as a future option. A Service team member can access the control information and run an online fault analysis. Demag added that this capability will increase service speed and reduces the time needed to restore a crane to full operation, minimising expensive downtimes and disruptions.
The manufacturer’s statement added that the IC-1 Remote is now available for all new Demag all-terrain cranes up to 300t and a range of Demag crawler cranes. In addition, Demag is offering IC-1 Remote as a retrofit solution for selected models supplied at an earlier date.